Risk Operations Specialist MOUNTAIN VIEW, CA

As a Risk Operations Associate, you will be responsible for managing risk by protecting both the companies and our users from fraudulent advertisers, merchants, and buyers on AdWords or Checkout. You will be exposed to various forms of financial payment fraud and account-related abuse and will be responsible for leveraging fraud detection technology in order to have a direct, measurable impact on the financial success of AdWords and
Checkout. You are passionate about technology and process improvement, demonstrate a strong customer focus, and utilize your analytical and strong entrepreneural skills to innovate and improve our processes and tools in order to effectively manage risk with fraudulent and abusive activities. You are detail-oriented, work well in fast-paced environments, and are passionate about risk.
Responsibilities
 Identify and track current fraud trends by reviewing accounts and transaction content and quality;
 Respond to inquiries from external parties by email and phone with designated service levels;
 Collaborate with internal and external counsel for case investigation;
 Assist on internal projects and support with client services and engineering;
 Recommend anti-fraud processes and system enhancements based on trends and patterns.
Requirements
 Bachelor's degree required;
 Experience in risk management, fraud investigation, chargeback representation, or law enforcement a plus;
 Knowledge of credit card processing, payment fraud prevention techniques, and e-commerce procedures preferred;
 Hard working, detail-oriented, and well organized;
 Ability to manage numerous projects simultaneously under deadline pressure;
 Excellent communication and presentation skills.